Privacy Policy for Text Message Campaigns
Jay’s Heating, Air, and Plumbing (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you participate in our text message campaigns. By subscribing to our text messaging services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Information:
When you opt-in to our text message campaigns, we collect your mobile phone number and any other information you may provide, such as your name or email address, if requested.
Automatically Collected Information:
We may automatically collect certain information about your use of our text messaging services, including your interaction with the messages we send, the time and date of your messages, and the status of your message delivery.
2. How We Use Your Information
We use the information we collect to:
- Send you marketing messages, promotional offers, and updates related to our services.
- Respond to your inquiries, requests, or complaints.
- Improve our text messaging services and enhance your customer experience.
- Comply with legal obligations and protect our legal rights.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our text message campaigns, such as messaging platforms and carriers. These providers are contractually obligated to protect your information and use it solely for the purpose of providing services to us.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights or the rights of others, prevent harm or fraud, or respond to government requests.
- We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
4. Your Choices
Opt-Out:
You can opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. Once you opt out, you will no longer receive marketing messages, but you may still receive service-related communications if applicable.
Updating Your Information:
If you need to update or correct the personal information you have provided, please contact us at marketing@jayisontheway.com.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our text message campaigns, please contact us at:
Jay’s Heating, Air & Plumbing
Marketing
marketing@jayisontheway.com
(336) 265-7089
Last Updated: 08/23/2024
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