Reviews

Our HVAC Company and Plumber Reviews …

Have Us Singing From the Treetops

We have more than 1,000 certified 5-star reviews on Facebook and Google—10 times more than any other home services company in Mount Airy, NC. Now that’s something to squawk about.

4.9
Based on 1155 reviews
Chris Andrews
Chris Andrews
15:31 19 Sep 23
Great customer service. Techs were all great and cleaned up after themselves great! Update: inspector needed Jay’s to address a couple minor things after the install. Scheduled a follow up visit. Done in less than 2 hours. Great company to work with.
Jim Pratt
Jim Pratt
00:23 22 Aug 23
Called Jay’s on a Monday morning with A/C issues. A technician was scheduled to be there early afternoon. Noah arrived and explained what he was going to check on the system. He promptly evaluated the state of the system and gave us feedback. Noah was very friendly, thorough, detailed and professional. He made arrangements for a technician to come by later that afternoon to identify options to solve the issue. Noah is 5 star in my book.Stephen arrived as promised that afternoon. His appearance, presence and presentation made us feel relaxed. He explained the process thoroughly and then went about his tasks. After completing the process, he reviewed the proposals with us. He answered all our questions and worked with us to arrive at the best solution. Everyone won thanks to Stephen. Couldn’t have done it without him. The best!
mark makin
mark makin
01:28 19 Aug 23
Noah from Jays heating and air was on time and called that he was on his way. He diagnosed the problem and verified pricing with me before anything was installed. He also made me aware of maintenance programs and maintenance I could perform myself. He also stayed and made sure the unit was performing as it should. Excellent service all around.
wendy davis
wendy davis
19:28 16 Aug 23
Such a great company from the first phone call to Noah the most amazing technician! Knowledgeable, thorough and even wore shoe covers inside. We signed up for their maintenance plan as well, they are the only company that I would ever want my home! So pleased that I chose Jaye’s air-conditioning and plumbing!
Alex Martin
Alex Martin
23:20 14 Aug 23
My technician Kyle Creese was on time, courteous, knowledgeable, and did his work both quickly and cleanly. He answered questions and made sure that I knew what my options were. I’ll definitely be contacting him for other plumbing work, and I highly recommend him.
James Thompson
James Thompson
18:19 10 Aug 23
Best plumbing company. No competition. The customer service was some of the best I've ever received from anyone. From the time I called they made me feel valued. The great service didn't stop there. The plumber, Kyle Creese, communicated his arrival efficiently, and showed up right on time. We had a doctor's appointment to make it to today. I let Kyle know this, and he got right to work. He asked the right questions to diagnose my issue, listened to the answers and applied his 25 years of plumbing expertise to repair my issue in a very timely manner. I couldn't be happier as a customer with Jay's heating and plumbing.
Anita Darnell
Anita Darnell
15:32 27 Jul 23
We have worked with Jay's Heating and air for the past year, they have installed large A/C units and a pool dehumidifier.Every time we had called and inquired for information they have been spot on. When you make appointments they will text you to let you be aware of their time and location for which they are to do service with you. A pond arrival they will meet you a greet you in a professional matter. Kyle Cresse was our service tech for the day, he greeted and professional handled our issues that we had. He was very kind to work around our nature of business, we are in the hospitality industry with guest in the hotel. Kyle represents Jay's Heat and Air with respect and kindness, he took his job to heart. We will be calling them again when we need an expert to the the job and know it will be honestly done right.A. DarnellGeneral Manager
Jennifer Poage
Jennifer Poage
12:14 26 Jul 23
Our tech, Noah Hutchenson, was great! Very friendly, knowledgeable, generally personable. In addition, he was very professional and respectful of my home.He verified what he was there to do for us and explained the process/procedure of inspecting our units. All in all, a great experience with Noah & Jay's Heating, Air, Plumbing.
Douglas Lippmann
Douglas Lippmann
19:44 20 Jul 23
Thanks to Casey and crew for helping quickly with a time sensitive inspection request. Wyatt was prompt, courteous and professional. Service was great and communication was excellent. Becky will ensure you are taken care of so don't shop elsewhere, Jay's is your one-stop shop.
Tammie WOOTEN
Tammie WOOTEN
14:57 19 Jul 23
Wyatt came out to check our system after we called Jay’s with a problem. Wyatt is an excellent technician. He is very thorough, kind, professional, timely, etc. Therefore, please understand that my review is specifically addressing him. He does an excellent job and I find him very trustworthy. Any time we have a need, I would love having him to come back.
Nadine Derby-Thomas
Nadine Derby-Thomas
15:30 18 Jul 23
It was a pleasure meeting and working with Kyle. He was very thorough and informative as he explained the problems we had and how to resolve it. I definitely recommend calling Jay's for your plumbing needs. Great service!
Tracy Misner
Tracy Misner
21:21 17 Jul 23
We appreciated that they came out within 24 hours to quote a huge house replacement of ac and furnace. They went over all our options and were helpful, friendly and educational! One of the “cool” things they did was bring in two portable air conditioners to keep us cool while they ordered parts and installation!!! The installers were polite, clean, on time and even walked us through every facet of the job to ensure we were educated about our product!!! We highly recommend them!
Walter McDaniel
Walter McDaniel
16:58 11 Jul 23
Service was thorough and very professional. My service tech, Levi Bedsaul, was incredibly knowledgeable, personable & very patient in showing / explaining everything he was doing. Detailed service notes and advice was provided immediately upon completion. Will definitely be using their services going forward.
V-Ranch Estate
V-Ranch Estate
23:32 04 Jul 23
Thank you to Angel for coordinating with methroughout my busy schedule and keeping meup to date.Thanks Mr. Creese for getting it all straight.Excellent, fast plumbing work on this relic hardware.Very knowledgable.Good people that don’t take shortcuts is the ideal wayI like to do business. And that is why I will continue to usethis company for as long as I’m around.
Robin Gilleland
Robin Gilleland
15:40 01 Jul 23
Jesus Luna did an excellent job in leading the guys and installing our new HVAC system. He was professional, courteous, and knowledgeable. All the guys worked hard all day in the heat, and remained on task until the job was done. They all did an excellent job! The system is running great and our whole house feels cool and fresh. This is a great company and we are beyond pleased with their work.
Rudven Lafoucade
Rudven Lafoucade
00:18 29 Jun 23
THANK YOU to Casey for such professionalism!!Older system not getting cool, after getting such great reviews from my aunt, who recently had a system installed...went online to schedule an appointment with a technician to set up a time. Casey immediately called us and was very professional and attentive to our questions and concerns & scheduled a convenient time to come out. Thank you Casey
Lynn Transou
Lynn Transou
21:59 28 Jun 23
Jackson was so nice and very professional. Very thorough. Looked everywhere to make sure I received the best unit his company offered. The generations has certainly paid off for this young man.
Joshua Riegel
Joshua Riegel
16:55 27 Jun 23
Needed to get my AC working again and Noah Hutchens came out and got it working in no time. He was excellent at communicating what the issue was to me and showed pictures of the work he had done. It was very friendly service that I highly recommend.I will be calling back for plumbing maintenance work I need done next year.
chris orourke
chris orourke
20:13 21 Jun 23
George called ahead of time and was very prompt for our appointment. He was very friendly, knowledgeable and professional. He went above and beyond our expectations with the services, cleaned and inspected our system then gave us a detailed breakdown of what was accomplished. Couldn’t ask for a better technician.
larry cooper
larry cooper
16:26 21 Jun 23
Levi was my technician very professional gave me a lot of options. Service call was a very reasonable price for what he did don't understand the $9 but beyond that it was great. would definitely recommend for air condition repairs. 5 STARS!
Choicie Beaumont
Choicie Beaumont
22:09 20 Jun 23
Ryan was amazing to work with. Very professional, knowledgeable, and spent the time to show me what issues we were working with & comprehensive plans on how to fix them. He was very polite and answered all my questions, plus got us set up with next day service. I highly recommend asking for him the next time you have any heating/AC problems.
Dewey Evans
Dewey Evans
23:51 18 Jun 23
Stephen was awesome to work with. He didn't come in and just give me a number, he went through my current system and went through the hole installation process with me! Stephen got us the unit we wanted at the price we wanted. Jay's Heating, Air & Plumbing will always have our heating and air needs!! HIGHLY RECOMMEND!!!
Susan Jarrell
Susan Jarrell
22:17 16 Jun 23
If you have any heating, air or plumbing needs you definitely need to consider Jay’s. Today at Costco I had the opportunity to speak with Esperanza, of their representatives. She was so friendly and helpful. She was very knowledgeable and took the time to answer all my questions. Will definitely be using them in the future!
Kristen Zaldivar
Kristen Zaldivar
16:32 12 Jun 23
My husband called that morning and they sent someone out by 10am. They asked all they right questions on the phone to get better knowledge of what the situation was before sending someone out. When he arrived he was very kind and knowledgeable about what was going on. We tried to explain what was going on before we cut off our unit. He said he planned to go over everything inside out out to check everything and he did! We had a great experience with this company and have signed up to use them to service our equipment yearly. Thank you noah for your hard work it was appreciated.
Amanda Kinder
Amanda Kinder
19:13 28 May 23
Jackson Vaughn was absolutely delightful and professional, a very intelligent and thoughtful Young man! He gave me all the information I needed and more regarding many splits and HVAC units, financing programs and service programs as well, I will definitely be using this company in the future! If there was more stars in five he would definitely have earned them! Good job Jackson it was great to meet you and I look forward to seeing you again!
Dewey Evans
Dewey Evans
00:33 25 May 23
Stephen was awesome to work with. He didn't come in and just give me a number, he went through my current system and went through the hole installation process with me! Stephen got us the unit we wanted at the price we wanted. Jay's Heating, Air & Plumbing will always have our heating and air needs!! HIGHLY RECOMMEND!!!
Ghost Town
Ghost Town
00:05 13 May 23
Great customer service. Was able to fit us in same day! Noah Hutchens was very thorough, took pictures, explained the things in a way we could understand, and gave us options. Great guy, would highly recommend this company and Noah in particular.Installation went smoothly. Very happy with our new unit.
Breanna Stewart
Breanna Stewart
23:49 01 Mar 23
Noah was very polite from the start. He got right to work answered all of our questions made sure we were completely informed and set up for a new installation!!! I would one hundred percent recommend him and this company they have amazing customer service in every department it seemed! We are very satisfied.
Douglas Burns
Douglas Burns
21:19 22 Feb 23
My service tech, Danny, sowed up on time and ready to work. Another great representative from Jay’s. Danny walked me through everything he was going to do and made sure we didn’t have any questions. He was efficient and polite as he performed the job. At completion he walked us through everything he had done and made sure we were satisfied with his performance. He cleaned up any evidence of his work and reminded us if we had any issues with the install, they were only a phone call away.In summation, every person I’ve dealt with at Jays has been great. This is a company that can be trusted to do a quality job. Every employee I’ve dealt with deserves 6 stars rating on a scale of 5 being perfect.
Ron Harold
Ron Harold
00:47 08 Feb 23
George updated me on his arrival time and arrived on time. He was very professional. I was highly impressed. This was meant to be a general maintenance call for my system. George identified an issue impacting the air quality in my home. This was an issue I’ve been concerned about for some time. George provided a number of options for addressing the issue. We settled on one option. Immediately George went to work. Shortly, the work was completed. George shared with me the work completed and details I should be aware of. I am very pleased with the professionalism and completeness of the work. Thanks George!
Kim Hinshaw
Kim Hinshaw
20:54 17 Jan 23
100% recommend!!! Our system went out in the middle of the coldest time possible! They came out to see what was going on that same day! Had another technician (Steven is amazing!) Come out to help us the next day. He spent time going over everything and helped us to set up everything to get new units and all new duct work. Everyone that we have talked to has been extremely professional, kind, understanding, and quick to help! Will never use any other company!!UPDATE: just had system put in...house is already warmer! The team that cam out was amazing!!!
Kim Hinshaw
Kim Hinshaw
20:01 09 Jan 23
100% recommend!!! Our system went out in the middle of the coldest time possible! They came out to see what was going on that same day! Had another technician (Steven is amazing!) Come out to help us the next day. He spent time going over everything and helped us to set up everything to get new units and all new duct work. Everyone that we have talked to has been extremely professional, kind, understanding, and quick to help! Will never use any other company!!
Leah Jessup
Leah Jessup
23:57 05 Jan 23
Noah was professional each time he visited my house. He is knowledgeable but not over confident. We had multiple issues with our unit and he was thorough and explained everything to me!Mo Risheq was also very helpful and professional on the financial aspect of the repairs. He worked with me with financing and was able to come up with an affordable payment plan that worked for me!
Lissa Alexander
Lissa Alexander
22:57 17 Nov 22
These guys were great! The entire team was respectful and thorough. When our heat went out faster than we anticipated, there was no hesitation to move our install up. They even came and delivered space heaters so we would stay warm while we waited. To the entire team, thank you so much!!!!
Jessica Hood
Jessica Hood
14:32 17 Oct 22
We had Jay's install a new HVAC system in the house we built earlier this year. Our system is really modern and high tech. We have been very happy with the equipment and staff. Danny has been out here several times to check on things. He's been great and very knowledgeable! So has the rest of the staff. They're very responsive. I definitely recommend Jay's HVAC!
Douglas Burns
Douglas Burns
00:43 22 Sep 22
My service tech, Danny, sowed up on time and ready to work. Another great representative from Jay’s. Danny walked me through everything he was going to do and made sure we didn’t have any questions. He was efficient and polite as he performed the job. At completion he walked us through everything he had done and made sure we were satisfied with his performance. He cleaned up any evidence of his work and reminded us if we had any issues with the install, they were only a phone call away.In summation, every person I’ve dealt with at Jays has been great. This is a company that can be trusted to do a quality job. Every employee I’ve dealt with deserves 6 stars rating on a scale of 5 being perfect.
Marshall Smith
Marshall Smith
17:57 13 May 22
Noah came out today for our annual system maintenance and was very helpful in explaining everything he was checking. He provided great photos of the filter system and assisted me in ordering replacements. As with every other J’s HVAC technician we have met with in the past, Noah went above and beyond to make sure everything with our maintenance was top notch. Professionalism ⭐️⭐️⭐️⭐️⭐️ Response time ⭐️⭐️⭐️⭐️ Knowledgeable ⭐️⭐️⭐️⭐️⭐️ Courteous ⭐️⭐️⭐️⭐️⭐️ Thanks, Noah! And Thanks to J’s HVAC Unlimited, Quality, Value, Service ⭐️⭐️⭐️⭐️
Holly Hodges
Holly Hodges
00:28 26 Apr 22
I’m extremely impressed with Taylor, our HVAC technician. He is knowledgeable, professional, and polite. He honestly went over all of our repair options for our system. I trust his expertise and feel we will not get just a bandaid solution. Taylor is a great role model for young men in the HVAC industry. We now have an informed decision to make thanks to Taylor.
Susan Hernandez
Susan Hernandez
17:20 28 Dec 21
Very nice and professional group of people!Lots of options were given to work with me on a new system. They also listened to/followed through with any concerns we had along the way. Definitely recommend :)
Marlene Smith
Marlene Smith
16:46 30 Oct 21
We are so pleased with the exceptional service we were give during the initial meeting, estimate, and installation of our new HVAC system. This company has one of the very best customer service relationships with their customers that we have ever experienced. Every person we spoke with made certain we were fully taken care of by the end of the conversation. Our installation crew was top notch and left our basement looking way better than when they walked into it. We are so grateful that an internet search led us to the great people/services of J’s HVAC Unlimited.
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