Reviews
- Locally Owned & Trusted
- Friendly, Family-First Service
- Certified, Skilled Technicians
- Locally Owned & Trusted
- Friendly, Family-First Service
- Certified, Skilled Technicians
We have more than 2,000 certified 5-star reviews on Facebook and Google—10 times more than any other home services company in Mount Airy, NC. Now that’s something to squawk about.
Today we met Koby Clark to discuss installation of heat pump system. Our house is 50 years old so presented little bit of challenge. Koby was very knowledgeable, kind and respectful with bit of humor thrown in. We knew very little about heat pumps but he was very patient with us and answered all our questions. He went above and beyond in helping us to decide on right heat pump for our needs and was not pushing in our decision of system to purchase. You can tell he is proud of product he sells and company he works for. Highly recommend. This review is edited on 9/21 I have also worked with technician Drake Bedford. He was one of several technicians who worked tirelessly to install our new system. Knowledgeable, courteous and when part broke he was installing, he notified us immediately and apologized several times. He was quick to accept fault for what happened and provided prompt and free replacement part. I would highly recommend him and give him 5 stars. Josh Taylor was technician that returned to install new part and had our new system up and running in no time. He walked us through use of thermostat and changing of filter. Knowledgeable courteous and friendly. Would recommend him and give him 5 stars.
Response from the owner 12:16 22 Sep 25
Thank you so much for your incredible 5-star review, Mary Poole! We are thrilled to hear about your positive experience with Koby Clark, Drake Bedford, and Josh Taylor at Jay's Heating, Air & Plumbing. It’s wonderful that Koby’s knowledge and patience helped you understand heat pumps better.We appreciate your recognition of Drake's commitment to quality service and his prompt response when issues arose. It's fantastic to know that Josh also provided thorough support in getting your system up and running smoothly. Your recommendations mean the world to us, and we’re grateful to have customers like you! If you have any more questions or need further assistance, feel free to reach out.
Levi is awesome ! He’s super friendly, honest and communicated with us throughout-highly recommend.
The reason for our 4-star rating is because our appointment was set for 830 AM and they did not show until 1230 PM
The reason for our 4-star rating is because our appointment was set for 830 AM and they did not show until 1230 PM
Response from the owner 19:35 21 Sep 25
Thank you for your kind words about Levi and your recommendation! We’re glad to hear that you had a positive experience with his service. We sincerely apologize for the delay with your appointment and appreciate your patience. Your feedback is valuable to us, and we'll work to ensure better timeliness in the future. We hope to serve you again soon!
Wow! We are so thrilled with our system and Caleb, Jesus, and their team were amazing. Installation was timely, clean, and done with attention to detail. They were very thorough in explaining and demonstrating facets of the new system and made sure we felt comfortable with operation before they left. Caleb even found a missing piece of our wood floor and repaired it. We can highly recommend Jay’s. Thank you!
Response from the owner 12:13 22 Sep 25
Thank you so much for your glowing 5-star review, Lucille! We’re thrilled to hear that you had an amazing experience with Caleb, Jesus, and our team at Jay's Heating, Air & Plumbing. It’s wonderful to know that the installation was timely and thorough, and we’re glad you felt comfortable with your new system. Your recommendation means the world to us! If you need anything in the future, don’t hesitate to reach out. Thanks again!
Levi Easter and Kendall Dunn were very helpful and informative.
Response from the owner 12:12 22 Sep 25
Thank you, destructo365! We're thrilled to hear that Levi Easter and Kendall Dunn provided helpful and informative service at Jay's Heating, Air & Plumbing. We appreciate your 5-star review! If you need anything else, don't hesitate to reach out.
Extremely helpful and informative.
Response from the owner 12:11 22 Sep 25
Thank you so much for your kind words, Steve! We're thrilled to hear that you found our team at Jay's Heating, Air & Plumbing to be extremely helpful and informative. Your satisfaction is our top priority! If you have any questions or need assistance in the future, feel free to reach out. Thanks again for the 5-star review!
Maddox was very knowledgeable and explained everything in detail. Very nice professional person. The pricing seemed high. Other than that I was pleased with the service.
Response from the owner 12:11 22 Sep 25
Thank you so much for your 4-star review, Joyce! We're thrilled to hear that Maddox provided you with knowledgeable service and professionalism. We appreciate your feedback about pricing and will take it into consideration as we strive to provide top-notch HVAC services at Jay's Heating, Air & Plumbing. If there's anything else we can improve or further assist you with, please let us know.
Noah Was great to work with and he’s very knowledgeable. He knew exactly what I needed and helped me get my parts replaced. He let me know exactly when he was coming and when he left. I received an email with pictures in a statement of exactly what was replaced and I appreciate his hard work. Great job, Noah
Response from the owner 00:27 20 Sep 25
Thank you for your positive feedback, Jason! We're glad to hear that Noah provided you with great service and clear communication throughout the process. Your appreciation for his hard work means a lot to us. We strive to keep our customers informed and satisfied, and it's wonderful to know we succeeded in your case. We look forward to serving you again in the future!
He was absolutely amazing very polite very professional made sure being that I’m not very skilled and knowledge with my system. Being this is the first one I’ve ever owned. He walked me through everything and explain everything so I could understand what was wrong and what was good and so on and so forth Recommend him to anyone call Jay’s heating and air you won’t be sorry
Response from the owner 12:11 22 Sep 25
Thank you so much for your fantastic 5-star review, Tonya! We're thrilled to hear that you had an amazing experience with our team at Jay's Heating, Air & Plumbing. It's great that our technician could walk you through everything and make you feel comfortable with your system. We truly appreciate your recommendations! If you ever need further assistance, don't hesitate to reach out.
Kendall Dunn came out to assess my HVAC system and was very friendly, professional and knowledgeable about what I needed. He gave great customer service.
Response from the owner 12:10 22 Sep 25
Thank you so much for your 5-star review, Beloved! We're thrilled to hear that Kendall Dunn provided you with friendly, professional, and knowledgeable service for your HVAC system. At Jay's Heating, Air & Plumbing, we strive to deliver exceptional customer service. We appreciate your kind words and look forward to assisting you again in the future!
He was great! Very efficient in getting the job done!
Response from the owner 15:35 10 Jul 24
Hi Mary! Thank you so much for leaving us a 5-star review for Jay's Heating, Air & Plumbing. We are thrilled to hear that Noah was able to provide you with such great service. We strive to always be friendly and informative, and we're happy that Noah hit the mark. Your satisfaction is our top priority and we are looking forward to helping you with your new system tomorrow. Thank you for choosing us and we are here for all of your heating, air, and plumbing needs. Take care!