About
- Locally Owned & Trusted
- Friendly, Family-First Service
- Certified, Skilled Technicians
- Locally Owned & Trusted
- Friendly, Family-First Service
- Certified, Skilled Technicians
Helping Homeowners Is Our Family Tradition
Every home tells a story. Ours begins at kitchen tables in Mount Airy, NC, where families gather, seasons change, and comfort matters. At Jay’s Plumbing, Heating & AC Repair, we’ve built our name on caring for those everyday moments. When a heater struggles on a cold night or a pipe bursts without warning, it is not just a service call. It is a chance to protect what makes a house feel like home.
Where It All Began
Our story started long before Jay’s was officially founded. Our owner, Jamie Vaughan, grew up surrounded by the values of craftsmanship and hard work, passed down through his grandfather and father. They taught him that service wasn’t just about fixing a problem—it was about showing up with integrity, listening with care, and leaving things better than you found them.
When Jamie launched the company, he carried those lessons into every job. From his very first service calls, he built a reputation not only for technical skill but also for kindness and respect. Neighbors knew they could trust him, and over the years, that trust grew into something bigger—a business rooted in family tradition and strengthened by community support.
Today, Jamie continues to share that same passion with his son, Jackson, and with every member of our team. It’s not just a business. It’s a legacy.
Our Core Values
At Jay’s, our values are more than words on a page—they’re the compass that guides everything we do.
Integrity First
We do what’s right, every time.
Empathy Always
We listen deeply and serve with genuine care.
Excellence in Every Detail
From the smallest repair to the largest installation, quality matters.
Continuous Growth
We invest in training, innovation, and improvement to stay ahead.
Respect for All
Every customer, every teammate, every partner is treated with dignity.
Building the Future
We proudly train and inspire the next generation of skilled trades professionals.
These values aren’t just about business—they’re about life. They remind us that our role goes beyond service calls; it’s about strengthening the fabric of our community, one home at a time.
Why Homeowners Choose Jay’s
We often hear the same thing from our customers: “You made it easy.” And that’s exactly what we aim for.
- We’re fast, friendly, and reliable, showing up on time in uniform, fully prepared, and ready to help.
- Every home and property is treated with the same care and respect we would give our own families.
- Pricing is clear and straightforward with a flat-rate system, so there are no surprises at the end.
- All work is backed by a 100% satisfaction guarantee and some of the best warranties in the industry.
- Our heating and cooling technicians are NATE-certified, and our plumbers are highly skilled in their craft.
- Decades of experience are paired with modern solutions to give customers the best of both worlds.
It’s this balance of old-fashioned values and forward-looking expertise that has earned us the trust of families across North Carolina and Virginia. With more than 2,000 certified five-star reviews—over 20 times more than any competitor in our area—and an A+ rating from the Better Business Bureau, the proof isn’t just in what we say. It’s in what our neighbors share about their experiences.
Meet the Team
Behind every service call is a team that feels like family. From the friendly voice who answers your call to the technician who shows up at your door, you’ll meet people who genuinely care about doing the job right.
We’re proud of our team not just for their technical knowledge but for their heart. They know that when someone invites us into their home, it’s a matter of trust. That’s why we take time to listen, to explain things clearly, and to make sure you feel comfortable every step of the way.
Our team members are also active in the community. You’ll see us at local events, supporting schools, and giving back whenever we can. Service is more than our job—it’s who we are.
Investing in the Future
Jay’s is built on the idea of passing knowledge forward. Just as Jamie learned from his father and grandfather, we are committed to training the next generation of HVAC and plumbing professionals. We believe our community deserves skilled, trustworthy technicians not just today but for years to come.
That’s why we prioritize mentorship, apprenticeships, and hands-on training. We want every young professional who joins our team to feel empowered to carry the torch of excellence, craftsmanship, and care. In this way, our story continues—and so does the promise of comfort for future families.
More Than a Business
Yes, we repair, install, and maintain heating, cooling, and plumbing systems. But at our core, Jay’s is about people. It’s about the grandmother who needs her furnace running to stay warm in the winter. The young family that wants clean, safe water for their children. The hardworking neighbor who just wants to come home after a long day and relax in comfort.
Every call is personal to us. Every home matters. And every relationship we build makes our community stronger.
Looking Ahead
As we look to the future, one thing remains the same: our commitment to take home comfort to new heights. We’ll continue to grow, innovate, and adapt to meet the needs of homeowners across North Carolina, but we’ll never lose sight of what makes us who we are—trust, care, and tradition.
Whether you’ve been with us for years or are just getting to know us, we’re honored to serve you. At Jay’s, you’re not just a customer. You’re part of the family.